Frequently Asked Questions
When do you process credit card payments?
We only charge you Credit Card when your order is ready to ship. Please note that PayPal doesn’t support it and processes transaction upon placing an order.
When my order will be shipped?
We show estimated shipping time for each product on details page and on Shopping cart page. We only ship your order once we have everything for your order ready. If we can not ship you any product in time we initially promised, we will contact you to discuss the issue.
How much will shipping cost for my order?
You can estimate shipping cost before placing an order. We have shipping calculator for domestic shipments on Shopping Cart page. Please place what you'd like to order in the cart and enter your zip code. The site will request shipping rates for you.
What information do you collect and how do you use it?
When you order, we need to know your name, email address, shipping adrress, billing address, and if paying by credit card, credit card number, and credit card expiration date.
I didn’t receive order confirmation from you? Did you receive my order?
Out site sends Order Confirmation email upon completion the order. Sometimes our emails can not pass your SPAM control. Please add service [at] yarncountry.com to allowed senders list in you spam filter. Another problem can be with misspelled email address. Please make sure you type in valid email when you're placing an order. In both cases you can always check order status here.
Do you have printed catalog I can order?
No, we don't have printed catalog. Please see our site for the products we have in stock.
Do you ship outside US?
Yes, we do. You can now complete your international order online. We offer Global Priority Mail, Global Express Mail (EMS), and Global Airmail. Shipping rates will be given to you on checkout page. Please note that for shipments outside U.S., the total does not include customs, brokerage, and other fees, which differ from country to country. Those changes will be collected at the time of delivery by the shipping company.
